Contact us
Last updated 13 November 2026
Questions about a payment, a refund, your account or the simulator: write to us and we reply by email.
- Business
- ScaleMySystems
- Support hours
- Monday to Saturday, 10:00 to 18:00 IST; we reply within two business days
Payments and refunds
For anything about a purchase, include the order or payment ID from your Razorpay receipt and the email you sign in with. Refunds follow the Cancellation & Refund Policy; credits are delivered as the Shipping & Delivery Policy describes.