Privacy Policy
Last updated 13 November 2026
This policy explains what ScaleMySystems (“we”) collects when you use ScaleMySystems, why, and how long it is kept.
What we store and for how long
| Data | Why | How long |
|---|---|---|
| Google account ID, email, name, avatar | Sign-in and receipts | While your account exists |
| Saved designs and their versions | The product itself | While your account exists; delete any time |
| AI usage: model, token counts, cost and credits for each AI answer or review | Billing, daily limits and abuse prevention | While your account exists |
| AI reviews you requested | So the same review of the same run is never charged twice | While your account exists |
| Credit ledger and purchases | Accounting, refunds and tax | As long as accounting and tax rules require |
| Messages you send through the contact form | Replying to you | Up to two years, or until you ask us to delete them |
| Your email, if you sign up for launch news | Emails about new problems and credit packs | Until you ask us to remove it |
| Platform logs | Reliability and abuse prevention | As kept by our hosting provider, at most 30 days |
Your AI chat messages are sent to Anthropic to answer them and are not stored by us. Guests' credits and solved problems are kept only in their own browser.
Your controls
- Export all your data as JSON from your account page.
- Delete your account and all its content; deletion completes within 30 days, including backups on their normal rotation.
- Leave launch news by replying to any of our emails, or ask us through the contact form to remove your address.
Who processes data for us
Hosting (Vercel), database and sign-in (Supabase), AI answers and reviews (Anthropic), and payments (Razorpay, which receives your email and payment details to process the payment). Page analytics, when switched on, use Vercel Web Analytics, which counts visits without cookies and without identifying you. We do not sell personal data and we use essential cookies only.
Payments
Card, UPI and bank details are entered in Razorpay’s checkout and processed by Razorpay. We never receive or store them. We keep the order and payment IDs, the amount, the pack and the date, to add your credits and to handle refunds.
Grievance officer
For complaints about how your data is handled, contact our grievance officer through the contact page. We acknowledge complaints within 24 hours and resolve them within 15 days.
Contact
For privacy requests, use the contact page. We reply by email.