Cancellation & Refund Policy

Last updated 13 November 2026

Cancellation

• Credit packs are one-time purchases. There is no subscription to cancel and you are never charged again.
• You can cancel a purchase before paying by closing the Razorpay window; nothing is charged.
• After paying, you can cancel the purchase by asking for a refund of the unused credits, as below.
• You can delete your account at any time from your account page. Ask for a refund of unused purchased credits before you delete it.

Refunds

• Unused purchased credits are refundable within 14 days of purchase. Send us the payment ID from the Razorpay receipt and the email you sign in with.
• If you have used part of a pack, we refund the unused share. The credits taken back match the money returned.
• Credits already spent on AI answers or reviews, or on unlocking problems, are not refundable.
• Welcome credits have no cash value and are not refundable.
• If an AI action fails, its credits are released automatically and never charged.
• If you were charged but the credits never arrived (see the Shipping & Delivery Policy), or you were charged twice for one order, we refund the payment in full.

How refunds are paid

Approved refunds are issued within 2 business days of your request and paid back to the original payment method through Razorpay. Your bank or card issuer usually credits them within 5 to 7 business days.

Where local consumer law gives you more rights, those rights apply.

For cancellations and refunds, use the contact page. We reply by email.