Shipping & Delivery Policy

Last updated 13 November 2026

Nothing is shipped

ScaleMySystems is an online service. Everything we sell is digital: credit packs that are used on this website. We do not sell or ship physical goods, so there are no shipping charges, delivery addresses or courier partners.

How credits are delivered

• Credits are added to the account you are signed in with as soon as Razorpay confirms the payment, usually within a minute.
• If confirmation is delayed by the bank or payment network, the credits are added automatically when it arrives, and in any case within 24 hours.
• Your balance is shown in the top bar of the lab and on your account page. Razorpay also emails a receipt to the address used at checkout.

If your credits do not arrive

If the payment succeeded but the credits are not in your account after 24 hours, contact us with the payment ID from the Razorpay receipt. We will add the credits or refund the payment in full, as the Cancellation & Refund Policy describes.

For delivery questions, use the contact page. We reply by email.