Problems / AI products, medium

Voice agent: the model’s slow tail

A voice agent transcribes speech (100–150 ms), asks a model (first token: 250 ms usually, 2.4 s for the slowest 1%) and speaks the answer. The call to the model waits up to 8 s and has nowhere else to go. Callers notice any silence over about a second.

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Your goals

Success ≥ 99%, time to first token p99 ≤ 1.2 s.

Test cases

Like a coding problem, a solution has to pass every case, not just the one it was built for. Submit in the lab runs all 6; 2 of them are hidden until then.

  1. As given. The problem’s own traffic, scheduled failures and seed.
  2. Peak hour. 25% more traffic than the problem states, with the same failures.
  3. A slow dependency. The main data store or model answers twice as slowly for part of the run.
  4. A server dies. One replica of the service with the most replicas is killed for part of the run.

The traffic

60 requests a second for 30 seconds: 100% request (reads).

The system

What each component does in this design, and what calls it. The simulator mimics each one from these settings.

ComponentIts job hereSettings
WebSocket gatewayWebSocket gatewayTraffic enters here.Calls Load balancer.WebSockets hold a connection per client, so memory grows with connected users, not requests.50000 slots
Load balancerLoad balancerWebSocket gateway forwards to it.Calls AI app.Layer 4 balancers route by IP and port; layer 7 balancers read HTTP and can route by path or header.–
AI appApp serviceLoad balancer forwards to it.Calls Speech to text (streaming), Model, Text to speech.Little's law: throughput ≈ concurrency ÷ latency. 200 slots at 50 ms serve about 4,000 req/s.3 replicas × 500 slots · timeout 8.0 s
Speech to text (streaming)Speech to textAI app calls it.Streaming speech recognition returns partial words while the user is still talking.2000 slots · 6,000 calls/min
ModelLLM endpointAI app calls it.Latency has two parts: time to the first token, then a steady stream of tokens per second.2000 streams
Text to speechText to speechAI app calls it.Speech synthesis can start playing before the whole sentence is generated.2000 slots · 6,000 calls/min

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