Problems / Security, hard

Concert on-sale: six times the traffic, bots and double booking

Asked at Ticketmaster and Amazon. Tickets go on sale at 5 s: real fans arrive at six times normal traffic for 15 seconds, and 8,000 requests a second of bots start a second earlier. Everything hits one API and one Postgres database; two fans can hold the same seat.

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Your goals

Success ≥ 98.5% for real fans, p99 ≤ 2 s, no seat sold twice, at least 95% of bots blocked, for at most $720,000 a month.

Test cases

Like a coding problem, a solution has to pass every case, not just the one it was built for. Submit in the lab runs all 4; 1 of them are hidden until then.

  1. As given. The problem’s own traffic, scheduled failures and seed.
  2. A slow dependency. The main data store or model answers twice as slowly for part of the run.
  3. A server dies. One replica of the service with the most replicas is killed for part of the run.

The traffic

2,500 requests a second for 20 seconds: 75% browse (reads), 20% hold (writes), 5% buy (writes).

The system

What each component does in this design, and what calls it. The simulator mimics each one from these settings.

ComponentIts job hereSettings
Load balancerLoad balancerTraffic enters here.Calls Ticketing API.Layer 4 balancers route by IP and port; layer 7 balancers read HTTP and can route by path or header.–
Ticketing APIApp serviceLoad balancer forwards to it.Calls Seats and orders (Postgres), Card payments.Little's law: throughput ≈ concurrency ÷ latency. 200 slots at 50 ms serve about 4,000 req/s.6 replicas × 100 slots · timeout 1.0 s
Seats and orders (Postgres)SQL databaseTicketing API calls it.Postgres runs one process per connection, which is why poolers like PgBouncer sit in front of busy databases.8 vCPU · 400 connections
Card paymentsPayment gatewayTicketing API calls it for /buy.Payment providers accept an idempotency key so a retried charge is not taken twice.500 slots

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